Return & Refund Policy

Returns

At Petzou, we do not accept returns or offer refunds for change of mind, incorrect orders, or any other reason except where the product is received defective, damaged, or incorrect.

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of receiving your order at support@petzou.com. Please include your order number and clear photos or videos showing the issue so we can review your claim.

Damages and Defective Products

Please inspect your order upon delivery. If the item is defective, damaged, or you receive the wrong product, notify us immediately.

Once we verify that the product is defective, damaged, or incorrect, we will issue a full refund to your original payment method. We may request additional information or ask you to return the product before processing the refund.

Non-Returnable Items

The following items are not eligible for return or refund unless they are defective, damaged, or incorrect upon arrival:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care products

• Hazardous materials, flammable liquids, or gases

• Sale items

• Gift cards

If you have questions about a specific item, please contact us before placing your order.

Exchanges

We do not offer exchanges. If you receive a defective, damaged, or incorrect item, please contact us so we can resolve the issue.

European Union Customers

If your order is shipped to a country within the European Union, you may have statutory consumer rights, including the 14-day cooling-off period where required by applicable law. These rights are not affected by this policy.

Refund Policy

Refunds are not permitted for change of mind, accidental purchases, incorrect product selection, or any other reason unrelated to a defective, damaged, or incorrect product.

A full refund will only be issued if we confirm that the product is defective, damaged, or the wrong item was delivered. Approved refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

For any questions regarding your order, please contact us at support@petzou.com.